Short terms

I. Order

1.1. Ways to order

The customer can place an order on the “Eviza BG” website by:

1. registration with username and password;

2. directly via the “Order as a guest” option;

3. on phone 0700 20 994.

1.2. Necessary conditions for an order to be placed

1. Valid email address.

2. Accurate shipping and billing address details.

3. Correctly completed contact details – names and contact telephone numbers.

1.3. Order confirmation

1.3.1. For orders on the “Eviza BG” website

The activation of the order of a certain product is done by pressing the “Confirm the order” button.

When you place an order, you will receive a confirmation of the order at your specified e-mail address.

Upon completion of the order process, by clicking on the “Confirm order” button, you declare your categorical consent to the conclusion of a distance contract.

1.3.2. When ordering by phone

If the order is placed by phone, you will receive confirmation of the order according to the method you have chosen:

1. to a specified valid email address; With the receipt of the confirmation and the general conditions of “Eviza Bg”, you are considered to have been notified and agree to the general conditions, unless you withdraw the order made immediately;

2. by courier together with the goods requested for purchase; After receiving the confirmation, you should sign it and return it to us, by which you are considered to have been notified and agree to the general terms and conditions.

1.4. Order processing

Requested orders are processed within one business day of receipt, unless they are placed on a Friday after 6:00 p.m., a holiday or a public holiday, in which case they are processed on the first business day and the delivery time is calculated no later than -earlier that day.

1.5. Payment methods

The customer can make the payment:

1. By credit or debit card, through the electronic payment method PayPal express checkout;

2. With cash on delivery at the time of receiving the goods from the courier.

3. If the customer wishes to issue an invoice, please write down your data in the comment field. The invoice is issued and sent to the recipient after receipt and recorded payment by us for the order.

II. Delivery

2.1. Place on delivery

Deliveries are made by courier companies Speedy and In time. The customer can choose:

1. delivery to the address specified by him;

2. to the office of the courier company specified by him in the relevant city;

2.2. Delivery time

Delivery takes place within 3 to 6 working days, starting from the date of the automatic e-mail confirmation of the order.

2.3. Shipping fee

The cost of delivery is BGN 7.60.

III. Exchange and complaint

3.1. The customer has the right to exchange the purchased goods within 7 days of receiving them by filling out the exchange form, in case:

1. the goods received do not correspond to the goods requested for purchase;

2. there is a manufacturing defect;

3. the returned goods are not contaminated or damaged, and are returned in their original packaging;

4. the customer presented a receipt for the purchased goods.

5. the size ordered by the customer is incorrect.

6. Items made according to the customer’s parameters, in case of exchange or when ordering, have an additional payment, which depends on the model and the customer’s wishes.

The value of the surcharge depends on the type and size of the product.
Bodysuits and blouses from BGN 8.00 to BGN 14.00 depending on the changes the client wants.
Leggings and pants from BGN 10.00 to BGN 20.00.
Tunics from BGN 10.00 to BGN 25.00.
Dresses from BGN 20.00 to BGN 40.00 depending on the model and changes at the customer’s request.
Nightgowns and pajamas from BGN 20.00 to BGN 40.00, depending on adjustments or item size.

3.2. “Eviza BG” replaces the purchased product with another product of the same type and quality, or in the absence of such product – with a product of the customer’s choice for the same value. In the event that the product was in a promotion at a reduced price, the customer has the right to exchange it with another product at the same price that the customer actually paid to Eviza BG.

3.3. Goods made for orders of individual sizes are not subject to return or exchangefabrics, swimwear, and underwear, as well as protective masks, unless there is a manufacturing defect.

To resolve cases and other issues, the user can also use the out-of-court Alternative Dispute Resolution (ADR) platform available at https://webgate.ec.europa.eu/odr/main/?event=main.home .show.

3.4. Due to the specificity of the fabric category products, given the fact that each fabric is individually prepared when ordered by a customer, returns cannot be made.

3.5. As a Bulgarian manufacturer, Eviza reserves the right to request payment in advance by bank transfer when a customer orders two or more items of the same type.

3.6. Transport costs for returning the goods and delivery of the goods with which it is replaced are for the account of the Customer.

3.7. In case the customer wishes to order two similar items with the purpose of returning one by prior arrangement, the cost of delivery is BGN 14.90 or higher depending on the number of items and the delivery time.

IV. Cancellation and return

4.1. Within 14 days from the date of receipt of the goods, the customer has the right to withdraw from the contract and return the goods without giving a reason and without paying compensation or penalty.

4.2. The right of withdrawal is exercised through the single withdrawal form available on the Eviza BG website at https://evizabg.com/index.php?route=account/return/add.

4.3. To exercise the right of refusal, it is necessary:

1. the customer must indicate the name, address and exact details of the bank account to which the amount under the contract should be reimbursed.

2. to provide details of the order and the exact date of the notification of the refusal of the contract.

3. when returning the shipment, the integrity of the packaging of the delivered product should be preserved.

4. upon return, all components of the original shipment from “Eviza BG” should be returned:

· the delivered product, back with

· a gift from the “Eviza BG” store – depending on the value of the order

· the documents included in the shipment – the receipt is necessary to determine the value of the amount that should be refunded to you.

4.4. The costs of delivery of the returned goods are for the account of the Customer. The cost of delivery for the return of the goods will be deducted from the price of the entire order paid for the goods by the Customer, except when the Customer arranges the return of the goods himself and at his own expense.

4.5. The value of the order, after deducting the costs of returning the goods, will be transferred to the bank account specified by you within 14 days of receiving the returned goods.

4.6. Goods from the category “Swimsuits and underwear” are not subject to return.

GENERAL RULES ON INSTAGRAM EVIZA GAME

  1. INSTAGRAM GAME PERIOD eviza
    1. Instagram The Eviza Game, referred to as the “Game” for short, starts on 05/28/2023 and continues until 00:00 on 06/11/2023.
    2. The game is conducted under the terms of these General Rules and Conditions, which are mandatory for all participants
    3. The game is organized by EUROZONE TRADE, with registered office and management address: 11 “Paris” St., Sofia, hereinafter referred to as “Organizer” for short.
    4. The official rules of the Game are made public and will be available for the entire period of the Game onhttps://www.instagram.com/evizabg/ The Organizer reserves the right to unilaterally amend or amend the Rules by announcing the amendments or amendments publicly on Eviza’s official Instagram account, https://www.instagram.com/evizabg/ The game is organized to promote Eviza’s Instagram profile https://www.instagram.com/evizabg/.
    5. TERRITORIAL SCOPE
    6. The game is held only and only on the territory of the Republic of Bulgaria.
    7. RIGHT TO PARTICIPATE IN THE GAME
    8. In this game, every natural person who has reached the age of 18 at the time of the Game and who resides in the territory of the Republic of Bulgaria has the right to participate. Each participant in the Game is considered informed and familiar with its rules, and by participating in the Game declares his agreement with these General Terms and Conditions. Participation in the Game is voluntary and is not tied in any way to the purchase of goods and/or services from Eviza.
    9. MECHANISM FOR PARTICIPATION IN THE GAME
    10. During the period of the Game, mentioned in item 1.1., any person who meets the Participation Rules and wishes to participate in the Game shall:
    11. 1. Like the post announcing the Game on Eviza’s Instagram profile (https://www.instagram.com/evizabg/).
    12. 2. To follow Eviza’s Instagram profile (https://www.instagram.com/evizabg/).
    13. 3. To tag two of their friends by commenting under the post announcing the Game.
    14. – Any comment that does not meet the specified condition under item 5.1.3 is considered invalid and will not participate in the Game.
    15. -Any comment posted after 23:59 on 06/11/2023 is considered invalid and will not be entered into the Game.
    16. The rules of the Game are mandatory and the same for all participants.
    17. With their participation in the Game, participants are included in a draw for 10 prizes, described in item 6.1 of these Rules until 00.00 on 11.06.2023.
  2. PRIZE
    1. Prizes from the games will be announced in the game condition itself, as well as the period for which they will be released. Announcement will be made by mentioning the winner’s name on the Instagram Story, which will be active 24 hours after publication.
    2. 6.4. Game participants undertake to follow Eviza’s Instagram profile (https://www.instagram.com/evizabg/) to be informed about the results of the games. The Organizer shall not be liable in case the winning individuals have not received timely information that they have won a prize from the Game.
    3. 6.5. Winning participants will win 1 Prize each by participating in the Game.
    4. 6.6. The use of any methods that in one way or another add registrations “automatically” instead of participants and other similar abuses are not allowed. Any participant who attempts to violate or violate the rules of the activity will be automatically disqualified by the organizer. Violation specifically includes actions to: a) use more than one account of the same person to participate; c) the use of techniques and/or technologies that alter the element of personal and individual participation of the relevant natural person in the activity; d) any other action that changes the mechanism of participation in the activity or increases the chances of winning of any participant beyond the mechanism described in these rules. An abuse check will be performed at all times, including after winners are contacted and upon delivery. The decision on disqualification is entirely up to the Organizer, and the Organizer does not owe an explanation for the methods of determining an attempted violation or an actual violation of the rules of the activity.
    5. 6.7. In case the Organizer detects abuse, it has the right to disqualify the participant from participating in the Game.
  3. RECEIVING THE PRIZE
    1. 7.1. Prizes from the Game will be made available to winning participants within 5 working days after confirmation of contact details.
    2. 7.2. It is not allowed to replace a won Prize with its monetary equivalent or with another prize and/or service.
    3. 7.3. It is not allowed to provide, transfer or sell the won Prize to third parties.
    4. 7.4. In the event that the winning participant refuses to provide the necessary data to receive a won Prize, the Organizer has the right to provide the corresponding Prize to another participant in the Game.
  4. OTHERS
    1. 8.1. The Organizer is not obliged to correspond and discuss non-winning claims, including at the end of the Game period or on other similar occasions.
    2. 8.2. All disputes that may possibly arise between the Organizer and the participants in the Game should be resolved by mutual agreement. In the event that no agreement is reached, disputes will be resolved through the competent state authorities and courts.
    3. 8.3. The organizer reserves the right to supplement and/or change the General Terms and Conditions, with the changes coming into effect immediately after they are published on Eviza’s Instagram profile (https://www.instagram.com/evizabg/).
    4. 8.4. The organizer reserves the right to change the start date (respectively the period) of the Game if, due to unforeseen circumstances, such a change becomes necessary.
    5. 8.5. The present Game may be terminated before the expiration of the announced period upon the occurrence of an event representing force majeure, according to the current legislation, as a result of which the Organizer, for reasons beyond its control, cannot continue to conduct it. The organizer also reserves the irrevocable right to terminate the Game at any time by announcing this on Eviza’s Instagram profile (https://www.instagram.com/evizabg/)
    6. 8.6. EACH PARTICIPANT IN THE GAME IS DEEMED TO BE NOTIFIED AND FAMILIAR WITH ITS RULES AND AGREE TO ITS TERMS, AS BY HIS PARTICIPATION IN THE GAME DECLARES HIS AGREEMENT TO THESE RULES.
    7. 8.7. THIS GAME IS NOT ADMINISTERED, SUPPORTED OR SPONSORED BY INSTAGRAM IN ANY WAY.