I. Order

1.1. Ways to order

The customer can place an order on the Eviza BG website through:

1. registration with username and password;

2. directly through the “Order as a guest” option;

3. by phone 0700 20 994.

1.2. Necessary conditions to place an order

1. Valid email address.

2. Accurate details of delivery and invoicing address.

3. Correctly filled in contact details – names and telephone number for contact.

1.3. Order confirmation

1.3.1. When ordering on the Eviza BG website

Activation of the order of a certain product is done by pressing the button “Confirm the order”.

When you place an order, you will receive an order confirmation at your e-mail address.

Upon completion of the order process, by clicking on the button “Confirm the order” you declare your explicit consent to enter into a distance contract.

1.3.2. When ordering by phone

In case the order is made by phone, you will receive a confirmation of the order according to your chosen method:

1. to a specified valid email address; Upon receipt of the confirmation and the general conditions of “Eviza Bg”, you are considered informed and agree with the general conditions, unless you withdraw the order immediately;

2. by courier together with the goods ordered for purchase; After receiving the confirmation, you should sign it and return it to us, which you consider to be notified and agree to the general conditions.

1.4. Order processing

The ordered orders are processed within one working day of their receipt, unless they are made on Friday after 18.00, on a day off or on an official non-working day, and then they are processed on the first working day and the delivery time is calculated not according to -early from this day.

1.5. Payment methods

The customer can make the payment:

1. By credit or debit card, using the electronic payment method PayPal express checkout;

2. Cash on delivery at the time of receipt of the goods by courier.

3. If the client wishes to issue an invoice, please write your details in the comment field. The invoice is issued and sent to the recipient after receipt and reported payment to us under the order.

II. Delivery

2.1. Place on delivery

Deliveries are made by courier companies Speedy and In time. The customer can choose:

1. delivery to the address indicated by him;

2. to an office of the courier company in the respective city indicated by him

2.2. Delivery time

Delivery is made within 5 working days from the date of automatic confirmation by e-mail of the order.

III. Replacement and complaint

3.1. The customer has the right to replace the purchased goods within 7 days of receipt by filling out the replacement form, in case:

1. the received goods do not correspond to the goods ordered for purchase;

2. there is a factory defect;

3. the returned goods are not contaminated or damaged, and are returned in their original packaging;

4. the customer presents a receipt for the purchased goods.

5. the amount ordered by the client is inaccurate.

3.2. “Eviza BG” replaces the purchased product with another product of the same type and quality, or in the absence of such – with a product of the customer’s choice for the same value. In case the product has been in promotion at a reduced price, the customer has the right to exchange it with another product at the same price that the customer has actually paid to Eviza BG.

3.3. Goods made to order in individual sizes, fabrics, swimsuits and underwear, as well as protective masks, are not subject to return or exchange, unless there is a factory defect.

3.4. Due to the specifics of the products from the fabric category, given the fact that each fabric is prepared individually when ordered by a customer, no return can be made.

3.5. The transport costs for returning the goods and delivery of the goods with which they are replaced are at the expense of the Customer.

3.6. In case the customer wishes to order two similar items in order to return one by prior arrangement, the cost of delivery is BGN 14.90.

IV. Cancellation and return

4.1. Within 14 days from the date of acceptance of the goods, the customer has the right to withdraw from the contract and return the goods without giving a reason and without due compensation or penalty.

4.2. The right of withdrawal is exercised through the single withdrawal form available on the website of “Eviza BG” at https://evizabg.com/index.php?route=account/return/add.

4.3. To exercise the right of withdrawal it is necessary:

1. the client to indicate name, address and exact data for the bank account to which the amount under the contract should be refunded.

2. to provide data of the order and exact date of the notification for the withdrawal from the contract.

3. upon return of the consignment, the integrity of the packaging of the delivered product shall be preserved.

4. upon return, all components of the original shipment from Eviza BG should be refunded:

4.3. To exercise the right of withdrawal it is necessary:

1. the client to indicate name, address and exact data for the bank account to which the amount under the contract should be refunded.

2. to provide data of the order and exact date of the notification for the withdrawal from the contract.

3. upon return of the consignment, the integrity of the packaging of the delivered product shall be preserved.

4. upon return, all components of the original shipment from Eviza BG should be refunded:

· The delivered product, rear with

· Gift from Eviza BG store – depending on the value of the order

· The documents included in the shipment – the receipt is needed to determine the value of the amount to be refunded.

4.4. The costs for delivery of the returned goods are at the expense of the Client. The value of delivery for the return of the goods will be deducted from the price of the entire order paid for the goods by the Customer, except when the Customer organizes the return of the goods at his own expense.

4.5. The value of the order, after deducting the cost of returning the goods, will be transferred to the bank account specified by you within 14 working days of receipt of the returned goods.

4.6. Goods in the category “Swimwear and underwear” are non-refundable.